I say well said.
Back when I had a business, it was assumed that stuff happened within a reasonable time-frame. I tried to react quickly, but it just wasn't possible at times.
I like being 100% retired now.
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[QUOTE=Ivan Fuller;949201]Good things take time - a bit Cheesy.
This one was the original - background to the others that followed on.
https://www.youtube.com/watch?v=qcILD9OJ2wg
That's what I call a good advertising.
I am constantly bombarded with requests to send a picture of a part I have after I've just given a detailed description over the phone.
It is a time consuming waste of frigging time and I can only assume that the person doesn't trust my description or that they don't think I know what I am doing. This just plain pisses me off.
I make every effort to ship on the day I promise and that is , most often, the day the order comes in.
Requesting a tracking number is another way to piss me off and waste my time. After all, I just told the person that the part has been shipped and it will arrive on a certain day. Leave me alone and don't bug me until the day passes and the precious part has not arrived. That precious part is often a bolt or a fastener that I spent an hour looking for and charged the princely sum of $5.00.
I am not a fan of the new way of doing business and can't wait to be retired!
Jim
Celebrating my 51st year in the Porsche business
Charter Member of 911 Curmudgeons
RGruppe Clubhouse Custodian
Sepia Brown 71 911T (not numbers matching)
^^^^^^^^^^^
Word to the wise...don't kill the goose that lays the golden eggs...
If you are having that much trouble dealing with the customer, you need to be charging more to offset the inconvenience. I know problem customers rarely get fired, but you should at least be getting paid to deal with the hassle.
Just tell your customers you ship by Canada Post. Period!
Attachment 447661
Now THAT is de-cceleration, right? Ain't anticipation the greatest of all joys?
P.S. I guess nobody would even bother caring about a 3-day delay on tracking #'s ;-)
Ohh I allways thought you where the Mr. Amazone go to guy .. heheh
btw Canada post my be Co working with German Post from euro to US up to 6 weeks delivery
Denmark - US east cost 2 kilo by Fedex ECONOMY 600 EURO !!... UPS ... forget it €€€
Indeed. The internet has compressed time, compressed geography, compressed business (a few monolithic category killers - goodbye Mom, goodbye Pop), and compressed brains (no explanation needed).
It’s disappointing to me as I was there at the creation and was so idealistic about “power to the people”. Talk about naive.
John
As long as airborne whales survive serious crosswind...it's an enthralling time for commerce.
Attachment 472827
'Flanker' drone :
youtube.com/watch?v=eXnt0DBLEfA