Awaiting SCART Exhausts Product/Customer Support Since 2014!
Back in October 2014, I became the 1st American customer of SCART Exhaust.
Reference to the "Premier Client American" can be found on their facebook page at:
https://www.facebook.com/SCARTexhaus...01070880058342
(See SCART Facebook page December 10, 2014)
I purchased the SCART 2-in 1-out Super Sound Race muffler polished stainless steel.
At the time, this came out to over $1800 US delivered as the Euro was stronger at the time.
So, this unit was more than twice the cost of any exhaust competitor.
With that, I was expecting a top quality product without any issues.
In addition, unparalleled product/customer support, as I was the 1st US customer.
See photo of SCART "polished SS" muffler with driver side flange fastened.
Note the muffler seam is far from resting on the hanger support
Note the passenger side flange is ridiculously out of alignment.
Timeline of events:
10/2014 - Ordered SCART muffler
11/2014 - 3rd party delivered SCART muffler and I immediately attempted to install (It did not fit)
11/2014 - Notified SCART of fit-up issues (Promised to take care of all issues via replacement or repair)
12/2014 - Saw Martin SCART at Cars & Coffee Irvine (Again Martin promised all issues would be taken care of)
05/2015 - After no follow-up and/or response I sent Martin SCART an e-mail requesting product/customer support
09/2015 - Saw Martin SCART at Rennsport V Reunion (Again, no follow-up and/or response)
03/2016 - Spoke with Martin SCART at the Phoenix Club Show in Anaheim CA. (Again Martin promised all issues would be taken care of)
12/2016 - I sent another e-mail requesting SCART product/customer support. (He again stayed consistent...no follow-up and/or response)
01/2017 - I e-mailed Martin SCART making him aware of the thread that I replied to on SRegistry.
http://www.early911sregistry.org/for...ffler-is/page2
01/2017 - Was contacted by 3rd party that delivered muffler
01/2017 - Received e-mail from SCART representative notifying me that they are making my muffler and will send it to my address.
02/2017 - Paid of $1800 US, received inferior product, no product/customer service received as of yet
After more than 2 years of being a neglected customer, I expect and "over and beyond" effort by SCART to win back his neglected "Premier Client American".
But with the e-mail received from the SCART representative 01/2017, I was further disappointed and aggravated with their lack of client retention.
Three things stuck out in the e-mail received from Guillaume BEAUMONT (SCART representative):
1) "You have been using a first one for two years know, which is working properly" (It never fit)
2) "We have built this new exhaust for you a year ago, and it remained at Fabien’s place for a whole year" (Was never made aware a muffler made for me)
3) "This exhaust was not picked up by you and Martin took it to put it in our Inglewood workshop" (Was never made aware of this)
After all of this expense and inconvenience for me the "customer", they have the gall to try to put the blame on me.
Moving forward, as expressed in a previous e-mail, I hope Martin SCART sees this as a "client retention" opportunity.
To show current, and potential customers that Martin SCART will make things right.
At this point, if he provides me a replacement muffler, then he will have executed what he should have done over 2 years ago.
Where is the "over and beyond" effort to try and make up for my expense and inconvenience for an inferior product?
S Registry members, I would appreciate you input on this matter going forward.
Regards, Paul Rodelo