This is a review of Tru6 Restoration & Design in Watertown, MA. Shaun is the owner.

What started off with so much promise has turned into a nightmare. I’m not sure what else to do at this point besides write this review as a warning to others.

I’ll start with the positives because it’s short: Shaun is a pleasant guy to talk to (when you can get a hold of him)… That is until recently, when he replied to a check-in text with “If you text me again I’m throwing it out the window.”

Where do I even begin with the real negatives? I dropped off an aluminum grille, along with a few other parts to be restored, back in October of 2021. Yes, 2021. Over two YEARS ago. The light at the end of the tunnel is gone, and I must be a fool for continuing to believe Shaun will ever get these parts done. I email, text, and/or call regularly. I’ve been nothing but reasonable and respectful. Rarely will Shaun respond, and when he does, it’s yet another excuse or reason for the countless delays. Shaun is the least dependable person I’ve ever dealt with. I can’t count how many times I’ve heard a version of “your grille will be done next week”. All empty words unfortunately.

I’m not sure what I did to deserve such poor treatment. I understand quality work takes time, but what I cannot accept are the endless false promises… if not straight up radio silence. When I dropped the parts off, Shaun quoted a 4-5 month turn around. That was 26 months ago. I’m sure Shaun’s work is second to none, but what good is it if it never actually gets done?

This extreme delay has prevented me from finishing this particular build, which has had a negative domino effect on several other things I have going on. On top of that, I’ve spent far too much time trying to communicate with Shaun to no avail. I wish Shaun had simply told me that he didn’t want / had no time for my business back when I first reached out.

I resisted writing this review for a long time, continuing to give Shaun the benefit of the doubt. My intention is not to bash anybody. His uncalled for and unprofessional most recent text message was the last straw. If he feels that I am bugging him, I make no apology. Every time in the past he has given me a finish date, I’ve patiently waited and only touched base again at that time. I told Shaun I would be writing about my experience, so this should come as no surprise to him. I really did not want to do this.

Shaun, if you see this review, just get the grille done. If you can make that happen, I’ll consider deleting this review. If you can’t, then I’m just sorry we’ve wasted each others’ time for over two years. What a disappointment.